Customer Reviews

Alex, Jared, Andric and Ted (sales, finance/registration, delivery, manager) were patient and knowledgeable in answering all of our questions and made the end-to-end purchase experience welcoming, pleasant and simple.
Debbie F. 12/12/2021


Friendly staff, clean waiting room, timely updates on status of the service.SE Portland is not the nicest/safest area of town, but hopefully we will see improvements soon!
Susan H. 12/22/2021

Prompt. quick, thorough.
Kevin K. 12/11/2021


We are very happy with the timing of when we ordered our Outback and the experience with all of the people at Subaru of Portland. The lead time and delay in delivery are the only reason not to choose extraordinary. I understand the lead time issues and by comparison to other industries or dealerships am very happy.Kelly G. 12/8/2021
I was able to get the car in quickly and was given a ride home while the car was being maintained.
Florence H. 12/22/2021

Everyone was great. It felt safe with my 3 month son and everyone was so respectful.
Marina B. 12/11/2021
Savana, was our salesperson. She is very professional and courteous and not "pushy"! We appreciated her knowledge of the car and willingness to answer our questions. Improvement in entering the building! The steps are rather tricky! Savana was great as well as Elliot in Finance!Antionette M. 12/8/2021

Quick and seamless car drop off process, concise communication, predictable pick up time, reasonable car service time, and quick and seamless pick up process.
Andrey D. 12/20/2021

Allison got my car in quickly, explained everything they would be doing, got me out right on time!
Jennifer O. 12/3/2021
Everyone at Subaru (especially Glen) went above and beyond what I expected. Glen being able to give me a ride to the dealership was much appreciated, especially considering I was 30 minutes away at the time.
Sadie N. 12/1/2021


Kfir was very kind, helpful, and attentive.
Tess F. 12/13/2021

Customer service is outstanding, overall experience was great. My buying experience could never have been better. I was very satisfied with the overall experience
John M. 12/29/2021
You got me in and out in the described timeline. Managed time expectations.
Impressed with friendliness of rep and the management of time line for repairs. I did not want to spend more than an hour and I do not think I did.
William B. 12/19/2021
People were nice and accommodating.
Alyssa P. 12/16/2021

Good reservation, good service reception, excellent contact during repairs, good pick-up process.
Michael G. 12/16/2021
Prompt. quick, thorough.
Kevin K. 12/11/2021

Allison got my car in quickly, explained everything they would be doing, got me out right on time!
Jennifer O. 12/3/2021

Sales and financial staff were top notch in every way.
Juliette M. 12/2/2021
Customer service is outstanding, overall experience was great. My buying experience could never have been better. I was very satisfied with the overall experience
John M. 12/29/2021

3 cars in 6 years. Great team that why I keep coming back.
Michael S. 12/29/2021
I recently scheduled my very first oil change for my new car. Even though I bought this car out of the area, when I lived out of the area, Subaru of Portland made me feel like I was a regular customer. Upon arriving for my appointment, I was greeted immediately, and then provided a really nice place to wait, with good coffee, good wifi, and a spacious area to work remotely while waiting for my car.My service tech was G Gahr, who was fantastic.
Drew R. 12/13/2021
There was little to no effort on my part in the whole process. Sean and Martha made this transaction as easy as possible and especially during holidays when things can already be stressful, they put car buying as the least of my stresses.
Bryce F. 12/29/2021
Anthony Castillo did a great job keeping me informed on the status of my new car and was sure to inform me of all my options when it came to the actual trade in process. I felt well heard and like he truly cared about what was best for me.
Emily B. 12/29/2021
They did a good job of keeping me updated and fixed their error in a timely fashion.
Kimberly G. 12/24/2021

So I felt no pressure, the salesperson was thoughtful and seemed to listen to us.
Robert and Brian T. 12/23/2021
Anthony made the Trade Up a breeze! Ordered my new Subaru and had a confirmation in minutes.
Ryan B. 12/21/2021

Everything went smoothly & quickly.
Thomas F. 12/17/2021
I was delighted by the energy, the knowledge and customer service. I have no negative feedback. Alex Goffard and everyone else were a pleasure to work with. Alex Goffard and everyone else were a pleasure to work with. Can't wait to stay a part of the Subaru family!
Matthew Z. 12/20/2021
Lauren was open to have fun with this purchase. She and my husband ordered the car and then let me experience it for myself. I loved it and was so surprised to know that they had planned this for me. Thank you for the great surprise.
Frank L. 12/17/2021
This was the best car buying experience I have ever had.
Minh H. 12/15/2021

During this covid time its tough and they were very engaging and responsive.
Jonathan B. 12/4/2021